Returns & Exchanges
Though we strive to
give you a great customer experience each time you shop with us, if at all you
are not 100% satisfied with your purchase, you can return your Order for a full
refund of paid price within 7 days of receipt of orders. We mean what we say! All you need to do is to
1-(A) Click on returns section of the website footer ,link : http://ammvi.com/index.php?route=account/return/add , fill up the return form .
1-(B) If you are finding it difficult to raise online return request,call us at
011-65174477 or 09711434255 Mon-Sat (11.30 am to 5.00 pm) ,provide your order
ID and we will take care of the rest.
IMPORTANT : PLEASE NOTE THAT RETURN REQUESTS PLACED ON WHATSAPP WILL NOT BE VALID. Follow point 1-(A) and 1-(B) only for placing successful return request.
2) After we receive your return request, we get the reverse pickup executed within 72 working hours from your location , in case reverse pickup is not available ,we will notify you and in that case you will need to send back the product to us through any courier service of your choice.We will provide you with return address.
3)Returns are concluded by the way of exchange or refund.For exchange ,you will need to provide us with details( name/sku) of product you want in exchange .In case of refund, we will collect your bank a/c details and will credit back amount in it directly.This method is applicable for CoD orders.Amount of prepaid orders will be reversed directly into concerned CC,DC or Bank a/c.
4)-(A): Refund is issued the same day we receive back the product returned/reverse picked up by/from you.Please note that it takes a maximum of 7-20 working days for the returned product to get delivered to us.Hence time-lag for refund from the date of successful reverse pickup is minimum 7 days and maximum 20 working days.
4)-(B) : Exchange : Exchanged product is dispatched within 24 hours of successful reverse pickup of product from your location
However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged and same new condition. C'mon that's just fair!
Please Note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.